If you’re looking to return or exchange your order for whatever reason, we're here to help! We accept new, unused items for returns or exchanges within 14 days of receiving your item. You can return your product for store credit, a different product, or a refund to the original payment method. For returns or exchanges please email us at:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, new, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can return your product for store credit, a different product, or a refund to the original payment method. For returns and exchanges, please email us at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please do not send your purchase back without contacting firstname.lastname@example.org first.
To return your product, please contact customer service at email@example.com to receive instructions.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.